Business Operations Manager

About Us:

Headquartered in New York City with offices throughout the U.S. and in Vancouver, Canada, Hudson is a market-leading specialty insurer that offers a wide range of property and casualty insurance products to corporations, professional firms and individuals through retailers, wholesalers and program administrators.

Hudson underwrites specialty primary and excess insurance on an admitted basis through Hudson Insurance Company and on a non-admitted basis through Hudson Specialty Insurance Company and Hudson Excess Insurance Company. Hudson Insurance Company is admitted in all U.S. jurisdictions. Hudson has surplus lines eligibility in all U.S. jurisdictions through Hudson Specialty Insurance Company and Hudson Excess Insurance Company.

Collectively known as Hudson Insurance Group, its companies are rated A+ (Superior) by A.M. Best, Financial Size Category XV. Hudson Insurance Group is the U.S. Insurance Division of Odyssey Group, a leading worldwide underwriter of reinsurance and specialty insurance and wholly-owned by Fairfax Financial Holdings Limited.

Position Description: We are seeking a dynamic and results-driven Business Operations Manager to oversee and enhance our operational processes. Based in New York City, this role will be responsible for optimizing business operations, managing vendor relationships and driving process efficiency—preferably within the insurance industry.

Essential Duties:

• Develop and implement operational strategies to optimize business processes, increase efficiency, and reduce costs while maintaining high-quality standards across all business functions
• Identify, analyze, and implement process improvements & automation using Lean and Six Sigma methodologies
• Develop and maintain strong relationships with vendors and service providers, ensuring optimal performance and cost management
• Collaborate with cross-functional teams to enhance operational workflows and reduce inefficiencies
• Monitor key performance indicators (KPIs) and drive data-driven decision-making
• Act as a strategic partner to senior leadership, providing insights on operational improvements 

Skills, Knowledge and Abilities:

• Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (certification preferred).
• Experience managing vendors and third-party service providers.
• Proven ability to analyze data, identify inefficiencies, and drive operational improvements.
• Strong leadership and project management skills with the ability to work cross-functionally.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in business process management (BPM) tools and data analytics is a plus.

Education/Experience:

• Bachelor’s degree required.
• 5+ years of experience in business operations, process optimization, or related fields (insurance industry preferred).

In New York City, NY the pay range for this role is $135,000 - 145,000. This role may also be eligible to participate in a discretionary annual incentive program. The specific offer will depend on an applicant’s skills and other factors. This range is specific to New York City, NY and may not be applicable to other locations.

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