Claims Manager

Headquartered in New York City with offices throughout the U.S. and in Vancouver, Canada, Hudson is a market-leading specialty insurer that offers a wide range of property and casualty insurance products to corporations, professional firms and individuals through retailers, wholesalers and program administrators.

Hudson underwrites specialty primary and excess insurance on an admitted basis through Hudson Insurance Company and on a non-admitted basis through Hudson Specialty Insurance Company and Hudson Excess Insurance Company. Hudson Insurance Company is admitted in all U.S. jurisdictions. Hudson has surplus lines eligibility in all U.S. jurisdictions through Hudson Specialty Insurance Company and Hudson Excess Insurance Company.

Collectively known as Hudson Insurance Group, its companies are rated A (Excellent) by A.M. Best, Financial Size Category XV. Hudson Insurance Group is the U.S. Insurance Division of Odyssey Group, a leading worldwide underwriter of reinsurance and specialty insurance and wholly owned by Fairfax Financial Holdings Limited.

Position Summary: The Claims Manager is responsible for coverage analysis, investigation, negotiation, and the resolution of general liability matters across the U.S., with a particular focus on New York construction claims. In addition to handling complex claims, the Claims Manager will lead and manage a team of Claims Specialists and work closely with senior management to implement strategies that align with company goals for several dynamic books of business.

Essential Duties:

• Review and analyze coverage on policies.
• Determine potential subrogation and fraud within complex cases.
• Provide timely updates to senior management and underwriting.
• Travel to various locations to provide exceptional customer service to clients.
• Partner with key areas of the business, such as underwriting and safety.
• Manage, mentor, and develop Claims Specialists, including oversight of workloads, performance, and professional development.
• Establish and enforce best practices, workflows, and claim-handling standards across the team.
• Assist in setting strategy and direction for complex, high-exposure claims.

Skills, Knowledge and Abilities:

• Experience with evaluating complex risk transfer issues.
• Experience handling mid to high exposure cases through resolution.
• Ability to write coverage letters and work with coverage counsel, as needed.
• History of managing and directing outside counsel to efficiently resolve claims.
• Experience handling claims on a nationwide basis.
• Experience overseeing investigations performed by independent adjusters and third-party administrators.
• Ability to travel to mediations and trials, as required.
• Must possess good writing and presentation skills.
• Ability to effectively partner with our internal and external stakeholders.
• Ability to engage with underwriting to support policy construction, reporting claim trends, and data analysis.
• Drive to cultivate and facilitate company culture that focuses on communication and collaboration.

Education/Experience:

• 8+ years of claims experience handling a range of complex general liability claims. Significant experience defending New York Labor Law construction liability claims is required.
• Minimum of 2+ years of experience in claims management or supervisory role, directly managing Claims Specialists or similar staff.
• Demonstrated experience mentoring, and leading claims professionals.

• Bachelor’s degree required, JD preferred.

In New York City, NY the pay range for the role is $150,000 - $200,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  In addition, Hudson offers a comprehensive benefits package. This range is specific to New York City, NY and may not be applicable to other locations.

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