Agency Success Manager

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Hudson is a market-leading specialty insurer that offers a wide range of property and casualty insurance products to corporations, professional firms and individuals through retailers, wholesalers and program administrators.

We focus our attention and our resources on finding high-quality solutions that give our business partners, producers, and policyholders a safe harbor for the risks they face.

Headquartered in New York City with offices throughout the U.S. and in Vancouver, Canada, Hudson underwrites excess insurance on an admitted basis through Hudson Insurance Company and on a non-admitted basis through Hudson Excess Insurance Company.

Collectively known as Hudson Insurance Group, its companies are rated A+ (Superior) by A.M. Best, Financial Size Category XV. Hudson Insurance Group is the U.S. Insurance Division of the Odyssey Group, a leading global provider of reinsurance and specialty insurance.  Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited.

The Agency Success Manager role ensures agents are thoroughly trained and equipped with the necessary tools for success and alignment with Hudson Crop's strategies. Support from this role in recruiting, marketing, and onboarding processes fosters a seamless integration of new agents, ultimately enhancing the agency's overall performance and customer experience.

Essential Duties

•    Train and educate agents on eHarvest functionalities and all other agent tools (mapping, quoting, precision, OCR) 
•    Document and prioritize technology bugs and improvements for agent-facing technology systems. 
•    Support recruiting of new agents by showcasing eHarvest functions and all other agent tools (mapping, quoting, precision, OCR) 
•    Contribute to the development of marketing presentations to showcase agent tools during in-person and virtual meetings. 
•    Assist with determining new technology advancements that improve customer experience. 
•    Support the onboarding process for new agents. 

Skills, Knowledge & Ability

•    Proven experience training and educating diverse audiences on various tools and systems.
•    4+ years with mapping, quoting, precision, and OCR tools
•    Strong verbal and written communication skills for both in-person and virtual settings.
•    Ability to manage multiple tasks and prioritize effectively.

Education/Experience 

•    Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field
•    Technology Systems Training: Courses or certifications in CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and agriculture software systems
•    Experience in onboarding and customer service is a plus

We are an E-Verify employer - all hired positions require successfully passing an E-Verify Check.  

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