Claims Analyst

Odyssey Reinsurance Company (OdysseyRe) is the global reinsurance arm of Odyssey Group, one of the world’s leading providers of reinsurance and specialty insurance. OdysseyRe offers a broad range of property, casualty, and specialty reinsurance products, providing capital and risk management solutions for clients to efficiently manage economic risk, through a network of branch and representative offices across North America, Latin America, EMEA (Europe, Middle East & Africa), AsiaPacific and London.

OdysseyRe is an equal opportunity employer with excellent benefits and a strong commitment to providing training and opportunities for our staff. We provide employees an innovative, enriching environment and take great pride in their career growth.

OdysseyRe is rated A+ (Superior) by AM Best and AA- (Very Strong) by Standard and Poor’s. Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited, which is traded on the Toronto Stock Exchange under the symbol FFH.

Summary

The Claims Analyst supports the claims organization by handling transactional claims activities and performing basic coverage review under supervision. The analyst will develop foundational knowledge of insurance policies, claims processes, and regulatory requirements while ensuring timely and accurate claim handling.

Responsibilities

• Review and process low‑complexity claims in accordance with internal procedures and policy guidelines
• Perform minor coverage analysis using predefined rules and templates
• Input, update, and maintain accurate claim data in claims management systems
• Handle routine claim transactions such as documentation review, correspondence, and status updates
• Communicate professionally with internal teams, vendors, and other stakeholders regarding claim status
• Identify missing information and follow established procedures to request documentation
• Ensure claims are handled in compliance with company standards, service timelines, and regulatory requirements
• Escalate exceptions, discrepancies, or potential issues to senior team members or supervisors
• Participate in initial and ongoing training to build claims knowledge and technical skills

Qualifications

• Bachelor’s degree (or equivalent college education) in any field
• No prior claims or insurance experience required
• Strong attention to detail and organizational skills
• Ability to follow structured processes and guidelines
• Proficiency (Microsoft Office Product Suite)
• Clear written and verbal communication skills
• Willingness to learn and apply insurance and claims concepts

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