EUC Hardware Asset Management Analyst

Odyssey Reinsurance Company (OdysseyRe) is the global reinsurance arm of Odyssey Group, one of the world’s leading providers of reinsurance and specialty insurance. OdysseyRe offers a broad range of property, casualty, and specialty reinsurance products, providing capital and risk management solutions for clients to efficiently manage economic risk through a network of branch and representative offices across North America, Latin America, EMEA (Europe, Middle East & Africa), AsiaPacific and London.

OdysseyRe is an equal opportunity employer with excellent benefits and a strong commitment to providing training and opportunities for our staff. We provide employees an innovative, enriching environment and take great pride in their career growth.

OdysseyRe is rated A+ (Superior) by AM Best and A+ (Strong) by Standard and Poor’s. Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited, which is traded on the Toronto Stock Exchange under the symbol FFH.

EUC-Hardware Asset Management Analyst; Stamford, CT

Report To: William Snell, IT Support Center Manager

Odyssey Group Holdings, Inc., and its subsidiaries, collectively referred to as Odyssey Group, is one of the world’s leading providers of reinsurance and specialty insurance, encompassing three distinct yet complementary operating platforms supported by six divisions, 37 business units and a network of more than 30 offices. Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited, a holding company with total assets of $92.0 billion in total assets and $27.7 billion in total equity.

Position Summary

The EUC-Hardware Asset Management Analyst is responsible for meticulously and proactively overseeing the complete lifecycle of end-user hardware assets including laptops, desktops, and mobile devices. Customer-focused professional with a strong technical background who can ensure optimal asset utilization, maintain inventory accuracy, and drive cost-saving efficiencies. This role ensures compliance with IT asset management policies, maintains data accuracy in ServiceNow.

Key Responsibilities

• Asset lifecycle management: Manage the entire hardware asset lifecycle, from procurement and deployment to maintenance, retrieval, and disposal, in accordance with company policy.
• Inventory management: Maintain an accurate and up-to-date inventory of all EUC hardware assets, including desktops, laptops, mobile devices, and peripherals, within the asset management database (e.g., ServiceNow).
• Vendor coordination: Act as a liaison with vendors for the procurement, maintenance, and disposal of assets, ensuring timely delivery and cost-effective services.
• Process improvement: Develop, document, and improve hardware asset management processes and best practices to enhance efficiency and accuracy

Deployment & Recovery Support

• Support Level 2 Help Desk with provisioning and staging devices for new hires and refresh cycles.
• Package and ship devices to remote users or offices, maintaining shipping records and tracking numbers.
• Coordinate with vendors (e.g., Whalley for U.S. assets) for assessments, redeployment, or disposal.
• Assist in recovery of assets from users and ensure timely updates in ServiceNow.

Compliance & Auditing

• Perform routine audits to ensure 100% accuracy of IT asset records.
• Identify and resolve discrepancies between ServiceNow records and physical stock.
• Ensure adherence to IT asset management policies, including security and disposal standards.
• Maintain Certificates of Destruction (CoD) for retired/disposed assets.

Reporting & Analysis

• Generate daily/weekly inventory reports for IT leadership, including stock levels, warranty expirations, assets pending recovery, and redeployable vs. retired hardware.
• Provide executive-level summaries of stock availability, backlog, and compliance metrics.
• Identify trends in usage and recommend adjustments to purchasing or stocking strategies.

Required Skills & Qualifications

• Education: Associate’s or Bachelor’s degree in IT, Business, Supply Chain, or related field preferred; equivalent experience accepted.
• Technical Skills: Experience with ServiceNow (or other ITAM systems), Excel, and reporting dashboards. Familiarity with Intune or SCCM a plus.
• Inventory Knowledge: Strong understanding of asset lifecycle management, IT stockroom operations, and vendor logistics.
• Attention to Detail: Ability to maintain highly accurate records and reconcile large data sets.
• Communication: Clear written and verbal communication skills for collaboration with IT teams, vendors, and business units.
• Organizational Skills: Strong multitasking ability to manage stock levels, shipments, and reporting deadlines.
• Compliance Awareness: Familiarity with ITIL asset management principles, corporate governance, and data security requirements.

Join our team and become a trusted partner in delivering world-class IT service that supports Odyssey Group’s global operations and growth. 

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