Senior Claims Examiner

Odyssey Reinsurance Company (OdysseyRe) is the global reinsurance arm of Odyssey Group, one of the world’s leading providers of reinsurance and specialty insurance. OdysseyRe offers a broad range of property, casualty, and specialty reinsurance products, providing capital and risk management solutions for clients to efficiently manage economic risk, through a network of branch and representative offices across North America, Latin America, EMEA (Europe, Middle East & Africa), AsiaPacific and London.

OdysseyRe is an equal opportunity employer with excellent benefits and a strong commitment to providing training and opportunities for our staff. We provide employees an innovative, enriching environment and take great pride in their career growth.

OdysseyRe is rated A+ (Superior) by AM Best and A+ (Strong) by Standard and Poor’s. Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited, which is traded on the Toronto Stock Exchange under the symbol FFH.

Responsibilities:

• Analyze and determine eligibility of reinsurance property & casualty claims; interpret and verify that the reinsurance claim was properly ceded to Odyssey and the proper provisions and limits are established on Odyssey’s administrative and financial systems. Work directly with Ceding Company and/or Broker to resolve questions and issues that arise from these claims. 
• Identify claim and underwriting issues that might affect the claims process or administrative services. Interact with underwriting department on contract issues and Ceding Companies and/or Broker claim disputes.  May escalate issue to department manager and/or senior claims management as appropriate.
• Establish, monitor and update system with appropriate financial transactions as needed based on incoming claim material.  Approve claim reinsurance reimbursements within authority limits.  Promptly process payments for approved claims via ACH.
• Ability to discuss large loss movements with senior management in both written and verbal communications.
• Initiate and complete audits of ceding company claim departments, as requested by Underwriting and Actuary.  Draft and submit claim audit reports in a timely fashion to senior management.
• Identify opportunities for investigation or application of “best practices” in client claim activities.  Participate in marketing visits, in-house training, industry meetings and conferences.

Requirements:

• Bachelor’s Degree required, J.D. preferred
• Insurance & reinsurance designations preferred but not required.
• 10+ years’ experience with multiline casualty claims handling, with minimum of 5 years experience handling assumed reinsurance claims.  
• Intermediate to advanced Microsoft Excel skills.
• Ability to read and interpret insurance documents/policies and reinsurance  contracts / underwriting material and apply appropriately.
• Ability to be flexible when needed, take initiative, and demonstrate accountability.
• Advanced oral and written communication skills demonstrating ability to share and impart knowledge.
• Self-starter with ability to set goals, multitask and prioritize workload.
• Possess investigative, analytical, and problem-solving skills.
• Respond to customer and broker requests in a timely manner, responding promptly and keeping them informed of delays before they ask.
• Take appropriate steps to resolve problems to the customer’s or broker’s satisfaction.
• Broad understanding of the insurance industry and related organizational principles and practice.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening. 
• Ability to concentrate, meet deadlines, work on several projects at the same period, and adapt to interruptions. 
• Ability to quickly adapt to new methods, work under tight deadlines and conditions. 
• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work well with all levels of management.
• Ability to work well independently as well as within a team environment.
• Participate in marketing visits, client training, industry meetings and conferences.
• Ability to travel as needed

Preferred Skills:

• Insurance industry knowledge, reinsurance knowledge
• Experience performing claim audits of third-party administrators and/or company claim departments.
• Working knowledge of: Microsoft Outlook, Access, Power Automate, and Teams

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